Refund and Returns Policy

1. General Policy

At keenshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

2.3. Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Digital downloads and gift cards.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] with the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping the Return

Return shipping costs are the responsibility of the customer unless the return is due to a keenshop error (e.g., wrong item shipped, defective product). Use a trackable shipping method and retain proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

4.2. Deductions

Refund amounts may be reduced by any original shipping charges, restocking fees (up to 15% for non‑defective returns), or return shipping costs when applicable.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect items upon receipt and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. keenshop reserves the right to amend this policy at any time, with changes posted on this page.

8. Contact Information

If you have questions or need assistance, please contact us:

• Email: [email protected]
• Phone: +1 (202) 835-7330
• Address: 5864 Southeast 5th Way, Washington, District of Columbia 20015, United States